Chase Bank v. FB Austin ProGrad

What do you call a Bank that gets BILLIONS of dollars from the government, but refuses to refund $10,000.00 to a group of high school seniors when the Bank allowed unauthorized wire transfers of their Account? Chase Bank. It has been over 2 weeks since the bank allowed two separate transfers which totaled almost $10,000.00. Who supposedly authorized the transfers, where were they sent, when will the money be returned and what is the status of the "investigation" would all seem like relevant questions which Chase would be willing to share with their account holder whose money was taken, but they instead have refused to answer any questions, refused to refund the money and refuse to provide a time frame as to when their "investigation" may be completed. The Austin H.S. seniors have worked hard to raise the money for the ProGrad party and the Banks action (or lack thereof) is causing a delay in ordering items and scheduling. Several newspapers attempted to get answers today and received the same double talk that ProGrad has heard. Hopefully Chase will do what is right and refund the money to the students. It's not like they are completely incompetent and need to get billions from the government because they can't run their business or figure out how they lost $10,000.00 of their account holders.